Strategic & Enterprise Management
Balanced Scorecard (BSC)
In 1992, Robert S. Kaplan and David Norton introduced the balanced scorecard (BSC),
a concept for measuring a company's activities in terms of its vision and strategies.
It gives managers a comprehensive view of the performance of a business.
Performance Prism
Performance Prism is a performance measurement and management framework.
The Performance Prism approach consists of five inter-related perspectives on
performance — represented as five facets of a prism — that pose some
fundamental questions (A. Neely; C. Adams. 2000):
- Stakeholder Satisfaction:
Who are the key stakeholders and what do they want and need?
- Strategies:
What strategies do we have to put in place to satisfy the wants and needs of
these key stakeholders?
- Processes:
What critical processes do we require if we are to execute these strategies?
- Capabilities:
What capabilities do we need to operate, maintain and enhance these processes?
- Stakeholder Contribution:
What contributions do we require from our stakeholders if we are to maintain
and develop these capabilities?
The Peformance Prism was developed by the Centre for Business Performance,
Cranfield School of Management,
Cranfield University, UK.
-
Perspectives on Performance: The Performance Prism (PDF)
By Prof. Andy Neely, Cranfield School of Management;
Chris Adams, Accenture (then known as Andersen Consulting). 2000.
Mirror locations:
exinfm.com,
performance-measurement.net.
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The Performance Prism
Centre for Business Performance,
Cranfield School of Management, Cranfield University, UK.
- Book:
Performance Prism: The Scorecard for Measuring and Managing Stakeholder
Relationships (416 pp.)
Authors:
Andrew (Andy) D. Neely, PhD, Cranfield School of Management; Chris Adams, Accenture;
Mike Kennerley, PhD, Cranfield School of Management / Publisher:
Financial Times
Prentice Hall, May 2002, London, UK / ISBN10: 0273653342.
Chapter 1: Measuring and Managing Performance in the 21st Century (PDF).
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Performance Measurement Net
On-line Performance Measurement and Management resource.
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Methods - Performance Prism
By 12manage - Online Executive Education.
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The New Spectrum: How the Performance Prism Framework Helps
By Chris Adams; Andy Neely. BPM Magazine, Business Performance Management,
November 2003.
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Performance Prism - Cranfield University
By Value Based Management
- Management Methods, Models and Theories.