Strategic & Enterprise Management

Balanced Scorecard (BSC)

In 1992, Robert S. Kaplan and David Norton introduced the balanced scorecard (BSC), a concept for measuring a company's activities in terms of its vision and strategies. It gives managers a comprehensive view of the performance of a business.

• Balanced scorecard
  From Wikipedia, the free encyclopedia.
• Book: The Balanced Scorecard: Translating Strategy Into Action (336 pp.)
  Authors: Robert S. Kaplan; David P. Norton / Publisher: Harvard Business Press, September 1996 / ISBN-10: 0875846513.
• The Balanced Scorecard Institute
  The Balanced Scorecard Institute provides training, consulting and guidance to assist government agencies and companies in applying best practices in balanced scorecard (BSC) and performance measurement for strategic management and transformation.
• Balanced Scorecard method
  By Value Based Management - Management Methods, Models and Theories.

Performance Prism

Performance Prism is a performance measurement and management framework. The Performance Prism approach consists of five inter-related perspectives on performance — represented as five facets of a prism — that pose some fundamental questions (A. Neely; C. Adams. 2000):

1. Stakeholder Satisfaction: Who are the key stakeholders and what do they want and need?
2. Strategies: What strategies do we have to put in place to satisfy the wants and needs of these key stakeholders?
3. Processes: What critical processes do we require if we are to execute these strategies?
4. Capabilities: What capabilities do we need to operate, maintain and enhance these processes?
5. Stakeholder Contribution: What contributions do we require from our stakeholders if we are to maintain and develop these capabilities?

The Peformance Prism was developed by the Centre for Business Performance, Cranfield School of Management, Cranfield University, UK.

• Perspectives on Performance: The Performance Prism (PDF)
  By Prof. Andy Neely, Cranfield School of Management; Chris Adams, Accenture (then known as Andersen Consulting). 2000.
  Mirror locations: exinfm.com, performance-measurement.net.
• The Performance Prism
  Centre for Business Performance, Cranfield School of Management, Cranfield University, UK.
  • The Performance Prism in Practice (PDF). By Prof. Andy Neely, Cranfield School of Management; Chris Adams and Paul Crowe, Accenture. 2001.
  • The Performance Prism Can Boost M&A Success (PDF). By Chris Adams and Andy Neely. 2000.
• Book: Performance Prism: The Scorecard for Measuring and Managing Stakeholder Relationships (416 pp.)
  Authors: Andrew (Andy) D. Neely, PhD, Cranfield School of Management; Chris Adams, Accenture; Mike Kennerley, PhD, Cranfield School of Management / Publisher: Financial Times Prentice Hall, May 2002, London, UK / ISBN10: 0273653342.
  Chapter 1: Measuring and Managing Performance in the 21st Century (PDF).
• Performance Measurement Net
  On-line Performance Measurement and Management resource.
• Methods - Performance Prism
  By 12manage - Online Executive Education.
• The New Spectrum: How the Performance Prism Framework Helps
  By Chris Adams; Andy Neely. BPM Magazine, Business Performance Management, November 2003.
• Performance Prism - Cranfield University
  By Value Based Management - Management Methods, Models and Theories.